With over twenty-six years of executive experience in the areas of call center management and operations, customer service/retention, technology, quality assurance, operations, marketing, public relations, and governmental affairs, Bruce Stone, President of AP, brings a tremendous amount of direct knowledge and experience to assist our clients in turning their visions into reality. Mr. Stone designed, supervised the establishment and held direct management responsibility over a state-of-the-art call center that handled in excess of four million customer contacts annually. In such position, Mr. Stone's experience also included executive responsibility for new customer acquisition, conversion and retention and public/government relations for a direct marketing industry leader with over 2,500 employees and annual sales in excess of $500 million. In addition to such direct hands-on experience, Mr. Stone has served as a call center operations consultant including evaluation of Fortune 500 company state-of-the-art call center facility/nationwide service complex. Mr. Stone is a results-oriented executive who thrives on challenge and on the meeting of goals.

Ms. Stone brings a significant legal background and leadership combination to the position of Chief Executive Officer. Ms. Stone has over twenty-five years of practice as an attorney with extensive experience in counseling businesses and in negotiating contracts. In addition to working in the corporate law department of Skadden, Arps, Slate, Meagher & Flom, L.L.P., one of the largest law firms in the world, Ms. Stone's experience includes eight years as Vice President and Senior Counsel in the Office of General Counsel at Merrill Lynch & Co., Inc., a Fortune 100 financial services firm, at its corporate headquarters in New York. Ms. Stone's legal education includes not only the Juris Doctorate, but an advanced Master of Laws degree from Georgetown University Law Center in Washington, DC. Her analytical abilities combined with her business background and word crafting ability serve AP clients well.

With years of organizational and project implementation experience, Mr. Kemmer brings a wealth of practical experience and knowledge to the performance of AP staff in working to help each and every one of our clients to be successful and to maximize profits through excellent customer service. Mr. Kemmer has created and successfully run a variety of business ventures as well as been dedicated to the creation of a successful non-profit entity organized for the benefit of a variety of children's welfare efforts. Mr. Kemmer adds a "can do" attitude that makes AP an excellent outsource contact center choice.